CUSTOMER SUPPORT REPRESENTATIVE

Fort Collins, Colorado  |  Full-Time  |  Non-Exempt | In-Person Role

Wickham Tractor Co. is hiring a Customer Support Representative (CSR) to serve as a primary connection between our company and our customers. This role builds long-term relationships, evaluates equipment needs, recommends parts, service, maintenance, attachments, and equipment solutions, and coordinates across dealership departments to help minimize customer downtime and grow customer support business.

Wickham Tractor Co. is a fourth-generation, family-owned dealership specializing in agriculture equipment, farm machinery, powersports, and light industrial equipment across five locations in Northeast Colorado. We are committed to serving our customers, coworkers, and communities with excellence.

MAKE AN IMPACT BY

• Becoming a trusted advisor to customers throughout your territory.
• Identifying opportunities to keep customer equipment operating at peak performance.
• Growing customer relationships and developing new business opportunities.
• Matching customers with the right parts, service, maintenance plans, and equipment solutions.
• Working closely with our sales, parts, and service teams to solve problems and minimize downtime.
• Staying visible in the field through regular customer visits and proactive follow-up.
• Helping drive customer satisfaction, loyalty, and long-term business growth.

THIS JOB IS FOR YOU IF YOU HAVE

• A high school diploma or equivalent.
• Two or more years of experience with agricultural machinery, small-agriculture equipment, commercial landscape equipment, construction equipment, or related products.
• A strong customer-service focus and excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to build relationships, prospect for new business, and follow through on customer commitments.
• Working knowledge of agricultural, landscape, construction, or commercial equipment, including a basic understanding of diesel engines, hydraulics, electrical components, and equipment operation.
• Strong organization, time management, route planning, documentation, and problem-solving skills.
• The ability to collaborate across departments while also working independently in the field.
• Computer proficiency, including comfort with electronic parts catalogs, dealership management systems, and CRM software.
• A valid driver’s license, clean driving record, and the ability to meet company motor vehicle insurability requirements.
• The ability to travel regularly within an assigned territory and maintain an established customer route.

Preferred: Previous equipment dealership, sales, parts, service, or product-support experience.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Prolonged periods of driving, standing, walking, and working on a computer or mobile device.
• Ability to bend, squat, reach, grasp with both hands, push, pull, and move around tractors, implements, and other equipment.
• Ability to lift up to 50 pounds at times.
• Ability to work safely around agricultural and commercial equipment in dealership, shop, customer, farm, and outdoor environments, including varied temperatures and fast-paced conditions.

SCHEDULE & LOCATION

• During business hours, Monday through Friday, with alternating Saturdays. Duties may occasionally be required outside regular business hours.
• This is an in-person position based at the Fort Collins dealership and includes regular travel throughout an assigned territory.

EQUAL OPPORTUNITY

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the agricultural industry. We appreciate and honor those who have served and encourage veterans to apply.

Please note: This posting is not designed to cover or contain a comprehensive listing of all activities, duties, responsibilities, skills, or criteria required for this position. Job requirements may change at any time, with or without notice.

We are offering are excellent opportunity for Ag Technician at our Fort Collins, Colorado location. If you are an experienced mechanic, excel with agricultural equipment or diesel heavy equipment, and are interested in joining a professional team with a family-owned business where you can make a difference, join us in Serving our Customers, Co-workers, and Communities with EXCELLENCE – the WTC Way!

At Wickham Tractor Co. you are a valued team member. We offer a comprehensive benefits package and are interested in meeting you!

Wickham Tractor Co. is a fourth-generation, family-owned Agriculture, Powersports, light industrial, and lifestyle equipment complex with five dealership locations throughout Northeast Colorado. We aim to be a progressive, values-driven company of choice for our customers and our employees.

The Ideal Candidate will:

• Perform with skill, expertise, and a high level of quality and efficiency the setup, repair, diagnostics, and preventative maintenance of customer equipment.
• Communicate with Service Specialist on the diagnosis and status of repairs, parts, and other concerns.
• Accurately troubleshoot and repair all equipment the first time.
• Read, understand, and apply electrical and hydraulic schematics to repair work.
• Remove, repair, and install components in varying configurations of equipment.
• Complete service reports daily that are legible, have proper grammar and sentence structure, and appropriate job codes.
• Transmit photos, timecards, service reports, and other information through email.
• Maintain good customer records on jobs that have been assigned.
• Work with the Parts Department, Product Support Representatives, and Sales Department to meet all the customers’ needs.
• Promote Wickham Tractor Company to customers.
• Maintain tooling in good working order as per OSHA regulations.
• Maintain service vehicle, shop tooling, and WTC assets.

Education & Qualifications:

• High School Diploma or equivalent required.
• Experience in Agriculture, Farming, Heavy Equipment, or Construction.
• 2-5+ years of technician experience.
• 2-5+ years of customer service experience.
• Basic knowledge of Microsoft Office.
• Intermediate skills with computer/tablet and engine diagnostic equipment.
• Current technical, mechanical, and product equipment knowledge.
• Basic skills with phone, reading/writing, reasoning, math, organization, and communication.
• Ability to work independently and efficiently.
• A valid driver’s license and insurability on the company insurance plan are required.

Physical Requirements:

• Extended periods of sitting, standing, walking, bending, squatting, crawling, climbing, and reaching overhead. Must be able to lift up to 50 lbs. without assistance regularly. The position also requires grasping with both hands, pushing and pulling, working around moving machinery, driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, seeing, and reading/writing.

Compensation:

• $25.00 to $40.00 per hour, based on experience and qualifications
• Performance-based incentives

Employee Benefits (waiting period applies):

• Competitive base compensation
• Eligible for performance-based incentive compensation
• Insurance benefits (medical, dental and vision)
• Health Savings Account “HSA” with company contribution
• Flexible Savings Account “FSA”
• Life Insurance, company paid
• Long Term Disability Insurance, company paid
• Employee Assistance Program (paid counseling, legal advice, etc.)
• 401(k) Retirement Savings Plan with company match
• Christmas Club with company match and monthly compound interest
• Paid Holidays
• Paid Time Off
• Professional enhanced product knowledge and training
• Employee Discount at Wickham Tractor Co. (tractors, UTV’s retail store, and rental)
• Uniform Benefit (includes cleaning service)

Training:

• Professional enhanced product knowledge and training provided by manufacturers and mentors to develop skills, knowledge, and expertise.

Schedule:

• 8-hour shift, Monday through Friday
• May need to perform duties outside of regular business hours

Work Location:

• This is not a remote position. Requires to be in person at the dealership location

Position Reports To:

• Store Manager

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the AG industry.

In accordance with Wickham Tractor Co. policies, this position does require the successful candidate to undergo a motor vehicle insurability screening.

We appreciate and honor those who have served and encourage Veterans to apply.

Job Type: Full-time

Join the Wickham Tractor Co. Team!

Wickham Tractor Co. is a fourth-generation, family-owned equipment dealership specializing in agriculture, powersports, light industrial, and lifestyle equipment. With five locations across Northeast Colorado, we take pride in being a progressive, values-driven company that puts our customers and employees first.

Our mission is simple: Deliver excellence and unmatched customer service.

We're looking for a motivated, customer-focused Parts Specialist to join our Fort Morgan team. If you enjoy helping customers, have a strong understanding of agricultural equipment, and take pride in delivering exceptional service, we'd love to meet you!

About the Role

As a Parts Specialist, you'll be part of a team dedicated to helping customers find the parts and solutions they need.

The ideal candidate brings strong communication skills, professionalism, attention to detail, and a commitment to following through with customers and teammates.

Qualifications

• High school diploma or equivalent
• Valid driver's license
• 2–3 years of customer service and retail experience
• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Knowledge of agricultural equipment
• Professional attitude and commitment to teamwork

Compensation & Benefits

We believe in taking care of the people who take care of our customers.

Competitive Pay: $20.00–$26.00 per hour, based on experience.

Health & Wellness

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company contribution
• Flexible Spending Account (FSA)
• Company-paid life insurance
• Company-paid long-term disability insurance
• Employee Assistance Program (counseling, legal advice, and more)

Financial Benefits

• 401(k) with company match
• Christmas Club with company match and monthly compound interest

Time Off & Additional Benefits

• Paid holidays
• Paid time off (PTO)
• Uniform allowance

Benefits are subject to applicable waiting periods.

Work Schedule & Location

Schedule

• Monday through Friday during regular business hours
• Weekends as needed
• Occasional work outside regular business hours

Location

Wickham Tractor Co.
Fort Morgan, Colorado

This is an in-person position at the dealership. Remote work is not available.

Physical Requirements

The position requires the ability to:

• Sit and use a computer for extended periods
• Frequently stand, bend, balance, and stoop
• Perform tasks requiring manual dexterity and use of hands and arms
• Lift up to 50 pounds as needed

Build Your Career with Wickham Tractor Co.

Join a fourth-generation, family-owned company committed to its customers, employees, and communities throughout Northeast Colorado.

We look forward to learning how your experience and skills can contribute to our team!

Equal Opportunity Employer

Wickham Tractor Co. is an Equal Opportunity Employer and proudly encourages Veterans to apply.

This job description is intended to provide a general overview of the position and is not an exhaustive list of responsibilities or requirements. Duties, qualifications, and responsibilities may be modified at management's discretion.

We are offering are excellent opportunity for Ag Technician at our Greeley, Colorado location. If you are an experienced mechanic, excel with agricultural equipment or diesel heavy equipment, and are interested in joining a professional team with a family-owned business where you can make a difference, join us in Serving our Customers, Co-workers, and Communities with EXCELLENCE – the WTC Way!

At Wickham Tractor Co. you are a valued team member. We offer a comprehensive benefits package and are interested in meeting you!

Wickham Tractor Co. is a fourth-generation, family-owned Agriculture, Powersports, light industrial, and lifestyle equipment complex with five dealership locations throughout Northeast Colorado. We aim to be a progressive, values-driven company of choice for our customers and our employees.

The Ideal Candidate will:

• Perform with skill, expertise, and a high level of quality and efficiency the setup, repair, diagnostics, and preventative maintenance of customer equipment.
• Communicate with Service Specialist on the diagnosis and status of repairs, parts, and other concerns.
• Accurately troubleshoot and repair all equipment the first time.
• Read, understand, and apply electrical and hydraulic schematics to repair work.
• Remove, repair, and install components in varying configurations of equipment.
• Complete service reports daily that are legible, have proper grammar and sentence structure, and appropriate job codes.
• Transmit photos, timecards, service reports, and other information through email.
• Maintain good customer records on jobs that have been assigned.
• Work with the Parts Department, Product Support Representatives, and Sales Department to meet all the customers’ needs.
• Promote Wickham Tractor Company to customers.
• Maintain tooling in good working order as per OSHA regulations.
• Maintain service vehicle, shop tooling, and WTC assets.

Education & Qualifications:

• High School Diploma or equivalent required.
• Experience in Agriculture, Farming, Heavy Equipment, or Construction.
• 2-5+ years of technician experience.
• 2-5+ years of customer service experience.
• Basic knowledge of Microsoft Office.
• Intermediate skills with computer/tablet and engine diagnostic equipment.
• Current technical, mechanical, and product equipment knowledge.
• Basic skills with phone, reading/writing, reasoning, math, organization, and communication.
• Ability to work independently and efficiently.
• A valid driver’s license and insurability on the company insurance plan are required.

Physical Requirements:

• Extended periods of sitting, standing, walking, bending, squatting, crawling, climbing, and reaching overhead. Must be able to lift up to 50 lbs. without assistance regularly. The position also requires grasping with both hands, pushing and pulling, working around moving machinery, driving a vehicle, extensive hours on a computer, hearing normal tones, speaking, seeing, and reading/writing.

Compensation:

• $25.00 to $40.00 per hour, based on experience and qualifications
• Performance-based incentives

Employee Benefits (waiting period applies):

• Competitive base compensation
• Eligible for performance-based incentive compensation
• Insurance benefits (medical, dental and vision)
• Health Savings Account “HSA” with company contribution
• Flexible Savings Account “FSA”
• Life Insurance, company paid
• Long Term Disability Insurance, company paid
• Employee Assistance Program (paid counseling, legal advice, etc.)
• 401(k) Retirement Savings Plan with company match
• Christmas Club with company match and monthly compound interest
• Paid Holidays
• Paid Time Off
• Professional enhanced product knowledge and training
• Employee Discount at Wickham Tractor Co. (tractors, UTV’s retail store, and rental)
• Uniform Benefit (includes cleaning service)

Training:

• Professional enhanced product knowledge and training provided by manufacturers and mentors to develop skills, knowledge, and expertise.

Schedule:

• 8-hour shift, Monday through Friday
• May need to perform duties outside of regular business hours

Work Location:

• This is not a remote position. Requires to be in person at the dealership location

Position Reports To:

• Store Manager

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the AG industry.

In accordance with Wickham Tractor Co. policies, this position does require the successful candidate to undergo a motor vehicle insurability screening.

We appreciate and honor those who have served and encourage Veterans to apply.

Job Type: Full-time

Wickham Tractor Co. is hiring an Agriculture Service Technician to join our team in Sterling, CO (about 2 hours northeast of Denver). In this role you will be diagnosing, repairing, and maintaining agriculture equipment, farm machinery, and diesel heavy equipment while delivering high quality service to our customers.

Wickham Tractor Co. is a fourth generation, family-owned dealership specializing in agriculture equipment, farm machinery, powersports, and light industrial equipment across five locations in Northeast Colorado. We are committed to serving our customers, coworkers, and communities with excellence.

We offer competitive compensation of $25 - $40 per hour based on experience, performance-based incentives, medical, dental and vision insurance, HSA, FSA, life insurance (company paid), long-term disability insurance (company paid), 401(k) retirement, paid holidays, paid time off, and much more.

What you will be doing:

· Diagnose, repair, and perform preventative maintenance on agriculture equipment, farm machinery, and diesel heavy equipment, with special emphasis on Case IH equipment.

· Troubleshoot mechanical, electrical, and hydraulic systems

· Read and interpret equipment schematics and service manuals

· Complete accurate service reports and documentation

· Communicate repair updates with service staff and customers

· Work with parts, sales, and service teams to meet customer needs

· Maintain tools, shop equipment, and service vehicles

· Extended periods of time spent sitting, standing, walking, bending, squatting, crawling, climbing, and reaching overhead.

This job is for you if you have:

· High school diploma or equivalent

· 2 to 5 years of technician experience with agriculture equipment, farm machinery, or diesel heavy equipment

· Proven customer service skills and experience

· Experience in agriculture, farming, construction, or equipment repair required

· Ability to use diagnostic tools and basic computer systems

· Strong troubleshooting and mechanical skills

· Valid driver’s license required

· Ability to work independently and efficiently

· Must be able to lift up to 50 pounds without assistance

Wickham Tractor Co. is an Equal Opportunity Employer offering exciting and challenging opportunities for dynamic individuals who want to be part of the AG industry.

In accordance with Wickham Tractor Co.’s policies, this position does require a successful candidate to undergo a motor vehicle insurability screening.

We appreciate and honor those who have served and encourage Veterans to apply.

Compensation Package:

· $25.00 to $40.00 per hour, based on experience and qualifications.

Schedule:

· During business hours, Monday through Friday, and alternating Saturdays

· May need to perform duties outside of regular business hours

Work Location:

· This is not a remote position. Requires to be in-person at the dealership location.

Note:

This description is not an exhaustive list of role responsibilities, skills, and standards required. Other duties, skills, and criteria may be added. Management reserves the right to add or change the job requirements at any time.